Privacy Policy

1. Information We Collect

1.1 Information You Provide

We may collect personal information you voluntarily provide, including:

• Name, business name, job title
• Email address, phone number
• Account credentials
• Billing and payment details (processed by third-party providers)
• Communications with us (support inquiries, onboarding details, sales conversations)

1.2 Information Collected Automatically

When you use the Services, we may collect:

• IP address, browser type, device identifiers
• Usage data, logs, session activity
• Referring URLs and timestamps

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze performance and usage
• Improve and personalize user experience

You may control cookies through your browser or cookie consent tools.

2. How We Use Personal Information

We use personal information to:

• Provide and operate AI sales agent Services
• Train, maintain, and improve AI-driven functionality (using anonymized or aggregated data where possible)
• Manage accounts and subscriptions
• Process payments and transactions
• Communicate service updates, support, and marketing (where permitted by law)
• Monitor security, prevent fraud, and comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process personal data under the following legal bases:

• Performance of a contract
• Legitimate business interests
• Your consent (where required)
• Compliance with legal obligations

4. How We Share Information

We do not sell personal information.

We may share information with:

• Service providers (hosting, analytics, AI infrastructure, CRM, payment processors)
• Professional advisors (legal, accounting)
• Authorities when required by law
• Successors in a merger, acquisition, or asset sale

5. AI and Automated Processing

SmartRevenue may use automated decision-making and AI systems to provide sales insights, outreach, or recommendations. These systems are designed to assist, not replace, human decision-making. You may contact us to request clarification or human review where applicable.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no system is completely secure.

8. Your Privacy Rights

8.1 GDPR Rights (EEA/UK)

You may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

8.2 CCPA/CPRA Rights (California)

California residents may have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information
• Opt out of the sale or sharing of personal information (we do not sell personal data)
• Not be discriminated against for exercising privacy rights

To exercise your rights, contact us at support@smartrevenue.co.

9. International Data Transfers

Your information may be processed outside your country of residence. Where required, we use appropriate safeguards such as standard contractual clauses.

10. Children's Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated "Last updated" date.